DOCUMENTATION
Privacy Policy
Privacy Policy for Guildwell.com
1. Introduction Guildwell.com (hereinafter referred to as “Guildwell” or “we”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
If you have any questions about this privacy policy, please contact us at compliance@guildwell.com.
2. Collection of Personal Information Guildwell collects personal information necessary for providing our services and ensuring compliance with legal and regulatory requirements. The types of personal information we collect include, but are not limited to:
Name and contact details (address, phone number, and email address).
Date of birth.
Identification documents (e.g., passport or driver’s license).
Financial information (e.g., banking details for payment processing).
Transaction history and account activity.
We collect this information directly from you or through third-party service providers authorized to share your information with us.
3. Use of Personal Information Guildwell uses your personal information for the following purposes:
To verify your identity and comply with legal and regulatory requirements.
To provide and improve our services, including processing transactions and managing your accounts.
To communicate with you about updates, services, and promotions (with your consent).
To detect and prevent fraudulent activities and ensure security.
To fulfill any other purpose for which you provide consent.
4. Sharing of Personal Information Guildwell may disclose your personal information to third parties under the following circumstances:
To service providers who assist us in operating our business (e.g., payment processors, IT support, and compliance consultants).
To comply with legal obligations, court orders, or requests from regulatory authorities.
To protect our rights, property, or safety, as well as the rights, property, or safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Guildwell does not sell or rent your personal information to third parties.
5. Storage and Transfer of Information Your personal information is stored securely on servers located in Canada or other jurisdictions that provide adequate privacy protections. If your data is transferred to jurisdictions outside Canada, Guildwell ensures that appropriate safeguards are in place, such as contractual agreements, to protect your information.
6. Retention of Personal Information Guildwell retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we securely delete or anonymize it.
7. Security of Personal Information Guildwell employs technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments.
8. Your Rights Under Canadian privacy laws, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of inaccurate or incomplete information.
Withdrawal of Consent: You may withdraw your consent to the collection and use of your information, subject to legal or contractual restrictions.
Complaints: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
To exercise these rights, please contact us at compliance@guildwell.com.
9. Cookies and Online Tracking Guildwell may use cookies and similar technologies to enhance your online experience. These technologies help us understand how users interact with our website and enable us to provide personalized content and advertisements. You can manage your cookie preferences through your browser settings.
10. Updates to this Privacy Policy Guildwell reserves the right to update this privacy policy to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting an updated policy on our website and indicating the effective date.
11. Contact Information If you have questions, concerns, or complaints regarding this privacy policy or Guildwell’s handling of your personal information, please contact us at:
Email: compliance@guildwell.com
Effective Date: 11/12/2024